Brand (personal and business) is everything.  Understanding who we attract and how we keep them engaged is the key to business success.  

Are you struggling to retain clients/patients? Do you know why? 

Do you wonder why some clients interactions run smoothly while other clients never seem satisfied?

How would you like your business to be perceived?  Does a client/patient's first impression align with that? 

Would most of your patients and clients refer you to others?  How do you know? 

What sets you apart from other businesses in your field or industry?

If any of these questions are hard for you to answer, I'm here to help! 

My work includes but is not limited to sales, marketing and communication training, client satisfaction assessment and improvement, talk tracks and client interaction protocols, phone and office etiquette (including written and oral communication).  

I consult on referral programs, client satisfaction surveys and social media and online presence strategies.  I work with local partners to execute website re-design or social media marketing strategies when changes are deemed necessary.    

I have been working with local small to medium sized businesses for many years developing their brand and training team members to build and maintain that brand.  I work with owners and business leaders to identify gaps in client experience. 

Let me help you navigate the client experience.  Together, we can build a business clients trust and refer to others. 

Want to chat further? Contact me to set up your 15 minute Discovery Call.